800 call centre
Consumer calls taken by people who know the product and the retailer.
Primary services / After-sales support
A part shipped beats a return taken.
Optional. Our 800-number call centre and replacement parts fulfilment, so a consumer problem gets solved instead of becoming a return.
Every call answered is a return that never happens.
Run by our sister company Customer First Service in Joplin, on the major shipping lanes in the centre of the country. If shipping a part fixes the problem, we ship the part.
Part of the same account team, not a separate engagement. Everything below is included in the account management we already run.
- 01 800-number call centre for consumer calls
- 02 Replacement parts held and shipped from Joplin
- 03 Return and warranty handling end to end
- 04 Quarterly Bentonville Return Center audits
What it covers.
The parts of after-sales support that take the time, and the ones an account quietly loses money on when nobody owns them.
Parts
Replacement parts shipped fast, because the pricing pays us to ship, not to hold.
Return centre audits
Pallets held at the Bentonville Return Center, audited, and reported back to you.
Out of warranty
Out of warranty and obsolete parts sold rather than written off.
The other seven.
Suppliers rarely need one of these on its own. See them together on Primary Services, or read about account management.
Talk to the people who do the work.
Tell us where after-sales support is costing you time or margin today, and we will come back with what we would do about it. No call centre, no account executive in between.