Held at Bentonville
With the supplier's permission we hold pallets of merchandise at the Bentonville Return Center.
Services / Customer Service
Customer support for Walmart suppliers.
Returns, warranty calls, replacement parts and quarterly Return Center audits, handled by our sister company in Joplin.
Most call centres try to ship as few parts as possible. We would rather ship the part.
Quite simply, the difference amounts to attitude. Most call centres apply a difficult billing scheme and work to keep the number of parts shipped down. Our view runs the other way: the more we can do to satisfy the end consumer, the fewer returns come back to Walmart.
Our pricing structure reflects that. We are compensated to ship parts, not to sit on inventory, so the incentive points where yours does. If a part will correct the problem, it goes out. We handle any call for return, for warranty, and for out of warranty parts sales.
- 01 If a part will fix it, we ship the part
- 02 Fewer consumer returns landing back in Walmart stores
- 03 A simple pricing structure, paid to ship parts rather than to hold inventory
- 04 Joplin sits in the centre of the country on major shipping lanes, so parts move fast and cheaply
Increase sustainability and lower your costs
Every time customer service keeps a consumer from carrying a product back to the store, the result is lower defectives, better sustainability and lower costs for Walmart and for the supplier.
Quarterly return centre audits.
The second difference Customer First Service provides. Pallets of your returned merchandise come back to us, get taken apart properly, and you find out what is actually failing before it turns into a recall.
Returned to our facility
That merchandise comes back to us for a full audit, not a sample and not a guess.
Engineering review
The audit includes review by a former aerospace engineer on our payroll.
A report you can act on
A comprehensive report goes back to the supplier and to Walmart, showing problems that can be corrected before massive returns or even recalls result.
Included at no extra charge in our price structure. Call today to talk through the options
Out of warranty parts sales.
A product out of warranty is still a consumer holding a part number. Customer First Service can sell out of warranty and obsolete parts on your behalf rather than leaving that call unanswered.
Obsolete and out of warranty parts
CFS has the capability to sell out of warranty and obsolete parts for suppliers, so a part that is no longer covered is still a part the consumer can buy.
A storefront and a phone line
CFS can build a website for the parts catalogue and capture both online and phone sales of out of warranty and obsolete parts against it.
The sister company that answers the phone.
Plenty of call centres can answer a phone and send a part. Very few understand a retailer the size of Walmart.
Customer First Service was founded by a supplier who ran Walmart sales teams at Rubbermaid and Coleman Camping. Net-Vendor runs the Walmart account, CFS takes the consumer call, and the two sit behind one conversation with you.
- 2008
- Customer First Service founded
- 25 yrs
- Supplier-side Walmart experience behind it
What CFS handles
- 01Any call for return
- 02Warranty calls and claims
- 03Replacement parts fulfilment through the 800 number
- 04Out of warranty and obsolete parts sales
- 05Quarterly Bentonville Return Center audits
Let us take the consumer calls.
Tell us what your returns and warranty volume looks like and we will come back with the pricing and the audit options that fit it. You will speak to the people who do the work.