Industry expertise
Know your category better than the buyer does, and be ready with the answer before the question lands.
Supporting your Walmart account
38 years inside Retail Link, Sam's Club and Walmart supplier operations. We run the account so your team can run the product.
Managing Walmart and Sam's Club programmes for manufacturers since 2000
Walmart
Sam's Club
Retail Link
Walmart.com
Scintilla
CPFR
Customer First Service
Walmart buyers will not manage your account. They expect you to.
In the early days of Walmart, Sam Walton decided to share sales information with his suppliers so they could better manage his business. That information became Retail Link.
It is now the largest relational database in the world, bigger than the US government's. Walmart buyers are too busy to look at every store and SKU they manage, so they expect the supplier to do it.
- 01 Know your products better than the buyers
- 02 Ship on time
- 03 Stay in stock
- 04 Get the right product to the right stores at the right point in the season
0+
Years managing Walmart accounts
$0M+
Client revenue managed to Walmart & Sam's Club
0
Sales associates and customer service agents
0+
Manufacturers represented
The work behind the account.
Eight areas we take off your desk. Each one is a place a Walmart account quietly loses money when nobody is watching it daily.
Forecasting
Finelines, CPFR, POS projected to 52-week forecasts, NIFE, GRS and Inforem.
Packaging
Packaging guidelines, Shelf Ready Packaging and pack-and-a-half compliance, handled before it becomes a chargeback.
Logistics management
Bringing the Walmart freight factor down, load by load, lane by lane.
Item maintenance
Data Sync and Online Itemfile, price and retail updates, assortments, shippers, Supplier Quote and POQMS.
Walmart.com
Supplier portal work plus online content created and kept current against the item file.
In stock
DD monitoring, pipeline analysis, OTIF, accountability breakdown, DRA and lead time audits.
The tools themselves
C-stocks, SSO, PNEW, push, minimum presentation quantity, added review time, SSPRES and the rest.
Four disciplines.
One account team.
Our team works on Walmart and Sam's Club only. Retail Link expertise is the foundation everything else is built on.
Account Management
Scorecards, item rankings, instock position, movement and supply, defectives and markdowns. Reported every week, in plain language.
Scorecards
Forecasting
CPFR
GMROII
Customer Service
An 800-number call centre, parts fulfilment and quarterly return centre audits at Bentonville.
800 call centre
RC audits
Parts fulfilment
Replenishment & Logistics
SSOs, warehouse inventory trends, forecast accuracy, pipeline analysis and PO management, so stores stay covered.
SSO
OTIF
TAB logistics
Freight factor
Item Maintenance
Item submission, photo fact tags, online content and image acquisition, with price and packaging changes kept current.
Data Sync
Item file
Walmart.com
Walmart deduction code lookup.
Every adjustment reason code, with its paper code cross-referenced to the EDI code. Search by code, by EDI value or by what went wrong.
The most common reason for an adjustment is 022: merchandise billed not shipped. If your records show a charge is not legitimate, the first step is opening a dispute in the resolution portal.
Full reference and dispute guidance
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| Paper code | Definition | EDI code |
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No code matches that search.
A small team you
will actually know.
Net-Vendor is a family business. The people below are the ones on your account, not a pool, not a queue.
Jon Koucky
President
Started at Rubbermaid in 1987, moved to the Walmart sales team in Joplin when Retail Link went to its first 300 suppliers, and formed Net-Vendor in 2000.
Daniel
Account Manager
On Walmart accounts since 2009. Handles replenishment and sales analysis, and studied International Business in China and Europe.
Rachel
Account Manager
Has managed customer service for Walmart and Sam's Club suppliers since 2008, helping companies lower defective rates and improve quality.
Also on the team: Carson, Gus and Marshall.
Tell us what your Walmart account needs.
Send us the account and we will come back with what we would change first. No obligation, and you will speak to Jon, not a form queue.