FAQ

Adjustments

There may come a time when there is a mismatch in the accounting between your companies’ invoice and Walmart’s payments. Walmart uses codes to identify deduction types. These codes appear in EDI as well as on the check remittance to indicate the deduction type. The first step in resolving any issues is to lookup the listed code to see if the claim is legitimate or if there is a discrepancy. A list of these codes is below.

If you find your records indicate these charges not to be legitimate, the first step is opening a dispute in the resolution portal. Walmart handles these on a claim by claim basis traditionally but should you find these claims to begin to become overwhelming it is possible to join a program that allows for bulk upload of claims and documentation on a quarterly or monthly basis.

The most common reason for an adjustment is 22 Merchandise Billed not Shipped. Some steps that can be taken to reduce these claims are below:

1. When building pallets to ship, each layer should be built by item—i.e., the first layer should be item A and the second layer should be item B. If they take more or less than a layer, make the change at the break point, do not put the extras on top.
2. On shipping labels the DCs request emboldening, or notating with color, the VSN. This way if the package ends up next to like size boxes the person unloading can more easily identify the unit.
3. Suppliers need to audit dimensions and weight to be sure the system is correct.
4. In order to mix POs on a pallet, suppliers need to be sure they have approval and are slip-sheeting the items.
5. If suppliers have any issues when shipping, e.g. being the second pickup and the first vendor not maximizing their loads, they need to open a GMT ticket.